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Results of customer satisfaction survey for C2 technical support

C2 SmartLight carried out a customer satisfaction survey in order to determine the quality of technical support provided and received customers’ suggestions for further development of service.

The respondents were asked to rate the provided service on a scale of 1 to 6 (1 = poor / 6 = excellent), in addition to which it was possible to give a written free-form feedback. We got a lot of answers with an overall score of 4.91, which means that customers are pleased with the performance of technical support. In addition, we received good comments and suggestions related to the development of C2 SmartLight service.

Thank you for your responses!